Client Liaison Officer – Pinnacle Point, Richards Bay

Client Liaison Officer – Pinnacle Point, Richards Bay

WE MAKE PATIENT CARE A PRIORITY. IF YOU DO, JOIN OUR TEAM TODAY!

PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors and healthcare professionals determine and confirm diagnoses since 1923. We are registered with the HPCSA (Health Professions Council of South Africa) and all our laboratories are SANAS accredited.

An opportunity exists for an experienced Client Liaison Officer to join the team at our Pinnacle Point branch in Richards Bay. We are seeking an individual who displays a high level of ethics and integrity while consistently aligning with the PathCare values.

Key Competency Requirements

  • Grade 12 (Matric)
  • Advanced knowledge of Meditech including results lookup, printing & emailing, login, billing lookups, result sending, shipping batches, archives etc.
  • Must be proficient on MS Office (Excel, Word, Outlook email)
  • Experience of depot administration procedures is advantageous
  • Must have at least 3-5 years’ experience in a pathology environment i.e. in a Depot Administrator role/Help Desk Operator/ICLO(I)
  • Client-focused with excellent attention to detail
  • Ability to display initiative
  • Ability to problem-solve/investigate and multi-task
  • Effective verbal and electronic communication skills including effective listening skills
  • Ability to work under pressure and display resilience and tenacity in challenging situations
  • A positive attitude & flexible work-style
  • A strong sense of devotion to quality
  • Must have a proven track record of developing and maintaining positive relationships with internal/external stakeholders
  • A proven track record of displaying professionalism/the PathCare corporate image at all times
  • A proven track record of resolving doctor queries
  • Must be fluent in English
  • Must be prepared to work shifts, weekends & public holidays if required
  • Must have an acceptable track record/performance record with regard to the technical and behavioural competencies required to perform in this position

Key Responsibilities

  • Provide a one stop service to critical supporting doctors in the hospital
  • Perform frontline reception duties, check and capture patient data and handle accounts & banking.
  • Develop and maintain internal/external customer and supporter relationships
  • Assist with patient result queries, report processing, ward report filing and ward rounds to detect/identify problems related to PathCare service
  • Real time problem solving i.e. assisting doctor with after request information/sourcing of tests which include booking frozen sections/bone marrows
  • Escalate queries to the appropriate pathologist
  • Accompany Drs on ward rounds as requested
  • Accompany Microbiologist on Antibiotic stewardship rounds
  • Ad-hoc assisting with CSO functions in their absence or when assistance is needed
  • Attending to the Helpdesk queries via e-mail
  • Assist with account queries
  • Arrange for specialised testing to be done which includes liaising with the hospital booking department/doctor/PathCare nursing

Your contribution to the company will be rewarded with a market-related remuneration package which includes a retirement fund contribution and risk benefits (Group Life and Disability cover), annual bonus, competitive maternity benefits, health care allowance, discounted pathology tests, payment of HPCSA/SANC annual registration fees and developmental opportunities at the PathCare Training Academy.

Applicants who meet the criteria and are interested in joining our dynamic team are required to complete the attached application form and submit this together with a CV to roline.engelbrecht@pathcare.net

Closing date: Friday, 31st October 2025

Please note: by applying for this position, your application will be subject to verification checks of your driver’s licence, ID document, qualifications/proof of registration, credit and criminal checks if required. Candidates must be willing to participate in a rigorous evaluation process.

PathCare is committed to the pursuit of excellence and diversity in achieving our equity targets and the organisation’s approved Employment Equity plan will be considered as part of the talent acquisition process. All qualified candidates including people with disabilities are encouraged to apply.

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