Client Liaison Officer – Richards Bay

Client Liaison Officer – Richards Bay

WE MAKE PATIENT CARE A PRIORITY. IF YOU DO, JOIN OUR TEAM TODAY!

PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors and healthcare professionals determine and confirm diagnoses since 1923. We are registered with the HPCSA (Health Professions Council of South Africa) and all our laboratories are SANAS accredited.

An opportunity exists for an experienced Client Liaison Officer to join the team at our Richards Bay branch. We are seeking an individual who displays a high level of ethics and integrity while consistently aligning with the PathCare values.

Key Competency Requirements

  • Grade 12 (Matric)
  • Computer literacy: fully proficient on Microsoft Office, Meditech including Test Database and Account Modules advantageous
  • Must have customer service and administrative experience
  • Must have at least 3-5 years’ experience in a pathology environment dealing directly with clients
  • Client-focused with excellent attention to detail
  • Display initiative
  • Ability to problem-solve and multi-task
  • Effective communication and interpersonal skills while demonstrating the ability to listen
  • Ability to work under pressure, independently as well as in a team
  • A positive attitude & flexible work-style
  • A strong sense of devotion to quality
  • Must be fluent in English with an understanding of Afrikaans
  • Must be prepared to work shifts, weekends & public holidays if required
  • Must have an acceptable track record/performance record with regard to the technical and behavioural competencies required to perform in this position

Key Responsibilities

  • Provide a one stop service to critical supporting doctors in the hospital
  • Develop and maintain customer and supporter relationships
  • Assist with patient result queries, report processing, ward report filing and ward rounds with physician to detect/identify problems related to PathCare service
  • Real time problem solving i.e. assisting doctor with after request information/sourcing of tests which include booking frozen sections/bone marrows
  • Assist with login requests
  • Arrange for specialised testing to be done which includes liaising with the hospital booking department/doctor/PathCare nursing division

Your contribution to the company will be rewarded with a market-related remuneration package which includes a retirement fund contribution and risk benefits (Group Life and Disability cover), annual bonus, competitive maternity benefits, health care allowance, discounted pathology tests, payment of HPCSA/SANC annual registration fees and developmental opportunities at the PathCare Training Academy.

Applicants who meet the criteria and are interested in joining our dynamic team are required to complete the attached application form and submit this together with a CV to noxolo.zinya@pathcare.net

Closing date: Thursday, 29th January 2026

Please note: by applying for this position, your application will be subject to verification checks of your driver’s licence, ID document, qualifications/proof of registration, credit and criminal checks if required. Candidates must be willing to participate in a rigorous evaluation process.

PathCare is committed to the pursuit of excellence and diversity in achieving our equity targets and the organisation’s approved Employment Equity plan will be considered as part of the talent acquisition process. All qualified candidates including people with disabilities are encouraged to apply.

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