Client Services Officer – Bloemfontein

Client Services Officer – Bloemfontein

WE MAKE PATIENT CARE A PRIORITY. IF YOU DO, JOIN OUR TEAM TODAY!

PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors and healthcare professionals determine and confirm diagnoses since 1923. We are registered with the HPCSA (Health Professions Council of South Africa) and all our laboratories are SANAS accredited.

An opportunity exists for a Client Services Officer to join the team at our Bloemfontein branch. We seek a self-confident individual who demonstrates the ability to maintain and build effective relationships with all stakeholders and has a proven track record of aligning with the PathCare values.

Key Competency Requirements

  • Appropriate Healthcare field qualification which includes a Medical Technology/Nursing Diploma or Degree/Technician Qualification with marketing/client service experience OR at least 5 years marketing experience in a medical environment/health care industry
  • A Marketing qualification is highly advantageous
  • Must have a valid Code B driver’s license (manual transmission) and own vehicle
  • Intermediate computer literacy (Microsoft Office- Excel, Word PowerPoint, Email etc.)
  • QA knowledge which included Point of Care, Accreditation audits and Non-conformance/Client feedback systems
  • Extensive experience in a Pathology environment
  • Knowledge of Pathology medical terminology and test data base is highly advantageous.
  • Extensive client service experience which includes:
    • engaging directly with clients and being the primary point of contact for them
    • a proven track record of building and maintaining relationships with clients
    • a proven track record of networking with clients/supporters
    • a proven track record of troubleshooting/resolving supporter complaints effectively
    • experience with organising/co-ordinating marketing activities
  • Knowledge/experience with a pathology supporter base in the Bloemfontein area is highly advantageous
  • Experience in IT Systems (Meditech and PP3/V3) is advantageous
  • Above average interpersonal & customer relations
  • Above average communication and listening skills
  • Client-focused with excellent attention to detail
  • Advanced report writing skills
  • Planning and project management skills
  • Public speaking and presentation skills
  • Ability to engage and influence both internal and external customers
  • Ability to work effectively under pressure and display resilience and tenacity in challenging situations
  • Ability to creatively problem solve and initiate proactive solutions
  • Ability to display professionalism and diplomacy when engaging with difficult supporters
  • Target and deadline driven
  • Fluent in written and spoken English with an understanding of Afrikaans

Key Responsibilities

  • Build and nurture strong client relations with new and existing stakeholders in order to collaborate successfully and improve efficiencies
  • Work collaboratively with the Area Manager, Zone Managers, Pathologists and seniors in their drive for growth and innovation.
  • Organise, co-ordinate and drive marketing activities
  • Maintain and grow the current market (identification of the growth opportunities)
  • Implement and drive marketing activities e.g., CPD events/Wellness days
  • Educate, inform and liaise with all stakeholders
  • Promote, educate and facilitate IT platforms for all supporters
  • Troubleshoot, manage and resolve supporter and patient complaints and queries in a professional and timeous manner

Your contribution to the company will be rewarded with a market-related remuneration package which includes a retirement fund contribution and risk benefits (Group Life and Disability cover), annual bonus, competitive maternity benefits, health care allowance, discounted pathology tests, payment of HPCSA/SANC annual registration fees and developmental opportunities at the PathCare Training Academy.

Applicants who meet the criteria and are interested in joining our dynamic team are required to complete the attached application form and submit this together with a CV to carin.viviers@pathcare.net

Closing date: Friday, 20th March 2026

Please note: by applying for this position, your application will be subject to verification checks of your driver’s licence, ID document, qualifications/proof of registration, credit and criminal checks if required. Candidates must be willing to participate in a rigorous evaluation process.

PathCare is committed to the pursuit of excellence and diversity in achieving our equity targets and the organisation’s approved Employment Equity plan will be considered as part of the talent acquisition process. All qualified candidates including people with disabilities are encouraged to apply.

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