Helpdesk Operator – N1 City, Cape Town

Helpdesk Operator – N1 City, Cape Town

WE MAKE PATIENT CARE A PRIORITY. IF YOU DO, JOIN OUR TEAM TODAY!

PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors and healthcare professionals determine and confirm diagnoses since 1923. We are registered with the HPCSA (Health Professions Council of South Africa) and all our laboratories are SANAS accredited.

An opportunity exists for a Helpdesk Operator to join the team at our Reference laboratory in N1 City, Cape Town. We are seeking individuals who display a high level of ethics and integrity while consistently aligning with the PathCare values.

Key Competency Requirements

  • Grade 12 (Matric) qualification
  • Proficiency in literacy, writing and numeracy
  • Basic computer literacy
  • Pathology knowledge/experience advantageous
  • Minimum of 12 months experience in a medical customer service environment or in a medically related Call Centre
  • Client-focused with excellent attention to detail
  • Display initiative
  • Ability to problem-solve
  • Ability to communicate fluently in English and an understanding of Afrikaans (written and spoken).
  • Effective communication and interpersonal skills while demonstrating the ability to listen
  •  Ability to work under pressure, independently as well as in a team
  • Adaptability
  • Innovative thinking
  • Calm temperament
  • A positive attitude & flexible work-style
  • Must be prepared to work shifts (dayshifts/afternoon shifts/weekends and public holidays)
  • Must have an acceptable track record/performance rating with regard to the technical and behavioural competencies required to perform in this position

Your contribution to the company will be rewarded with a market-related remuneration package which includes a retirement fund contribution and risk benefits (Group Life and Disability cover), annual bonus, competitive maternity benefits, health care allowance, discounted pathology tests, payment of HPCSA/SANC annual registration fees and developmental opportunities at the PathCare Training Academy.

Applicants who meet the criteria and are interested in joining our dynamic team are required to complete the attached application form and submit this together with a CV to belinda.fleurs@pathcare.net

Closing date: Monday, 15th December 2025

Please note: by applying for this position, your application will be subject to verification checks of your driver’s licence, ID document, qualifications/proof of registration, credit and criminal checks if required. Candidates must be willing to participate in a rigorous evaluation process.

PathCare is committed to the pursuit of excellence and diversity in achieving our equity targets and the organisation’s approved Employment Equity plan will be considered as part of the talent acquisition process. All qualified candidates including people with disabilities are encouraged to apply.

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