An opportunity exists for a QA Manager to join the team in the QA division at our N1 City branch.

We are seeking an experienced individual who has extensive knowledge/experience of ISO standards with a proven track record of overseeing and managing a team of technical and administrative staff within a similar environment. This individual’s track record must include motivating and engaging employees, responding to service delivery needs within this location and positively interacting with stakeholders at all levels.

The successful candidate should consistently align with the one@PathCare organisational culture as well as achieve and embody the PathCare purpose and values.

Ideally, the successful candidate will also meet both our operational excellence and transformation/employment equity goals.

Key Competency Requirements

• National diploma/degree as a Medical Technologist/Medical Laboratory Scientist. (Clinical pathology qualification will be advantageous)
• Current registration with the HPCSA
• Extensive knowledge of developing and implementing ISO standards i.e. Quality Assurance/Quality Control mechanisms, Quality Management systems and Lean principles
• Extensive knowledge of ISO 15189 standard, ISO/IEC 17025 standard, and SANAS/SADCAS requirements
• Must have a valid driver’s license.
• Relevant business management qualifications are advantageous (e.g., MDP Programme)
• Intermediate computer literacy (LIMS, Microsoft Office, SharePoint)
• Must have at least 8 years of experience post HPCSA registration in an ISO 15189 accredited Clinical Pathology laboratory
• Must ideally have a minimum of 5 years’ line management experience at laboratory manager level with direct reports (e.g. people, processes, financial systems and control)
• Extensive experience in writing SOP’s
• Experience in managing and delivering Quality Assurance processes
• Experience in auditing technique
• Experience as an external auditor will be advantageous
• Experience in technical procedure implementation
• Experience in staff training and development
• An established record of successful change management and conflict resolution
• Must have an acceptable performance record with regard to the technical and behavioural competencies including values-based leadership required to perform in this position
• Must have a proven track record of building and maintaining positive relationships with internal/external stakeholders
• Ability to optimise processes to achieve maximum efficiencies through innovative thinking and proactive problem-solving
• Advanced interpersonal relations and conflict resolution skills
• Effective verbal and electronic communication skills (including report writing)
• Effective decision-making, planning and project management skills
• Excellent attention to detail
• Presentation skills
• Ability to work effectively under pressure and display resilience and tenacity in challenging situations
• Ability to proactively and positively influence and motivate staff, evoking a sense of purpose, effectively lead change management and focus on team building and conflict management
• Ability to play a proactive role in the performance management of staff which includes coaching and mentoring others by providing instruction, positive models and the opportunity to observe and learn
• Ability to foster trust through fair and consistent behaviours/actions, humility and compassion and an unwavering high regard for confidentiality

Key Responsibilities

• Lead the QA division in alignment with PathCare strategy and
• Identify areas for improvement of systems, focused on lean concepts and reduction of waste.
• Foster a quality culture in the PathCare
• Ensure effective compliance to relevant legislation/ accreditation requirements Nationally and Internationally.
• Manage accreditation status of all laboratories within the PathCare Group.
• Develop and implement an effective internal audit programme according to relevant ISO standards.
• Develop and implement effective SOP’s, QA Policies and related systems.
• Manage the QA division and its staff.
• Ability to travel. (Passport will be required for travel outside of South Africa)
• Nominated representative for SANAS/SADCAS.
• Plan and chair the annual national management review and follow up on action points.

Your contribution to the company will be rewarded with a market-related remuneration package which includes a retirement fund contribution and risk benefits (Group Life and Disability cover), an annual bonus, competitive maternity benefits, a health care allowance, discounted pathology tests, payment of HPCSA/SANC annual registration fees and developmental opportunities at the PathCare Training Academy.

Applicants who feel that they have the competencies and a proven track record as stipulated are required to submit a comprehensive and compelling motivation and CV to lindyg@pathcare.net 

An in-depth and comprehensive selection process will thereafter follow for those applicants who succeed in the initial pre-selection and short-listing process which will include a 360 assessment and other assessments/exercises.

Closing date: Monday, 23rd March 2026